Reset Your M365 (Microsoft) Password

Created by Joe DeVico, Modified on Wed, 10 Jul at 8:58 AM by Joe DeVico

Here are the instructions on how to reset your O365 password at GSB:

If you forgot your work or school password, or have been locked out of your account, you can use your security info and your mobile device to reset your GSB O365 password. You first must set up your information in order to reset your own password.

STEP 1) In the Enter password screen, select Forgot my password.

STEP 2) In the Get back into your account screen, type your GSB email address, prove you aren't a robot by entering the characters you see on the screen, and then select Next.

STEP 3) Select one of the methods to verify your identity and change your password and add the requested information. Depending on how you setup your preferences, you might need to go through this process a second time, adding info for a second verification step. If you want to know more about one of the methods, they're detailed below in the Reset methods section of this article.

• Not all of these methods are available for GSB students. You must have previously set up your mobile device for verification using at least one of these methods.

• Additionally, your new password will need to meet certain strength requirements. Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character.

Password Reset Methods

Resetting using an alternative email address

Sends an email to the email address you previously set up in two-step verification or security info.

Select Email my alternate email, and then select Email.
Type the verification code from the email into the box, and then select Next.
Type and confirm your new password, and then select Finish.

Resetting using an text message

Sends a text message to the phone number you previously set up in security info.

Select Text my mobile phone, type your phone number, and then select Text.
Type the verification code from the text message into the box, and then select Next.
Type and confirm your new password, and then select Finish.

If you continue to have issues with your password, contact the Gill St. Bernard’s School Help Desk by email at help@gsbschool.org or via phone 908.234.1611 ext. 475