Using Webex on Your Computer

Created by Joe DeVico, Modified on Tue, 19 Aug at 2:21 PM by Joe DeVico

Here are the instructions on how to use the Webex app on your computer. One of the key benefits of installing and using the app on your computer is the ability to make video calls and meetings, similar to Microsoft Teams and Zoom. It also allows you to check and delete voicemails directly from your computer.

(If you haven't yet installed the Webex app and need help with that, instructions are here)

To begin, open the Webex app on your computer

If this is the first time your using it, you'll need to sign in with your GSB email address. After entering your email, you'll be prompted to sign via Microsoft if you aren't already logged in on your device. Enter your GSB email and password and follow the MFA prompts to complete the sign-in process.

CALLING:

To make an audio/video call or start a meeting start by hitting the Phone icon in the left menu.

From there you have several options. When you place a call you can either Call on Webex or Dial an Extension or make a Direct Call to an outside number.

• Calling on Webex: A Webex call will ring the recipient on their computer and phone app, assuming they have those setup to accept calls.

• Dialing an Extension: When you select Extension, in the Webex app, the call will ring the recipient's physical phone in their classroom/office as well as the Webex app on their cellphone, assuming that it is setup.

• Direct Call: A direct dial allows you to enter a phone number directly and the recipient will be shown "(908) 234-1611 - Gill St. Bernard's" as the CallerID

OPTION 1: Choose a contact from the Recents list, or any contact you've added to Webex. Alternatively, you can dial a number directly by clicking the keypad buttons in the left hand portion of the screen.

OPTION 2: Enter text into the Search box at the top left of the screen. This is helpful when you want to call someone at GSB and you don't know their extension or haven't added them to your contacts. Start by typing the name of the person you are looking to contact and a list will be auto-filled with matches as you type.

VOICEMAIL:

To check and manage your voicemail, click the (tape) Voicemail icon in the left menu.

Once here, you can listen to, delete, or forward voicemail messages that appear in the list.

SETTINGS:

The Gear icon on the lower left menu allows you to access your Webex settings.

From this menu you have access to the following features:

• General settings

• Audio settings

• Video settings

• Notification settings

• Call settings

along with other settings to personalize your Webex experience and preferences.

If you continue to have issues with your Webex desktop app, contact the Gill St. Bernard’s School Help Desk by email at help@gsbschool.org or via phone 908.234.1611 ext. 475